Delete your TrackRoute account
About this page
TrackRoute is delivery management software: a web console for logistics companies and a mobile app for their drivers (Android package app.trackroute). Use this page to ask us to delete your account and the personal data attached to it. You do not need the app installed, and you do not need to sign in.
The fastest route, if you can still sign in
You can delete your own account without asking us:
- In the driver app, open your profile and choose Delete account.
- In the web console, open Settings and choose Delete account.
- Either way your sign-in is removed straight away, and you are signed out on every device.
If you no longer have the app
Use the form below. Give the email address your account signs in with, and we will reply to that address to confirm the request is really yours before anything is deleted.
What we delete
When a deletion request completes, we remove:
- Your sign-in credentials and every active session, on every device.
- The email address on your driver profile, so it can no longer be used to reach you and your company can invite that address again.
- Your phone number, together with your ID number and home address if your company recorded them.
- Your push notification token, so the app can no longer reach your device.
What stays with your company
TrackRoute is bought and run by companies, and your company owns the operational records you helped create. Deleting your account does not delete theirs:
- Your driver profile is closed, so it can no longer sign in or be assigned work. The entry itself stays under your name, so your company's delivery records still say who made each delivery.
- If you used the web console, your office profile is closed and can no longer sign in, but it keeps the name and the email address it signed in with, so your company's activity log still says who took each past action.
- Deliveries, orders, proof-of-delivery photos and delivery timestamps stay with your company as its business record.
- Location history recorded while you were on duty stays with your company. It is kept indefinitely, with no scheduled deletion and no expiry, and closing an individual account does not delete it, because it is the record used to settle delivery disputes, review driver safety and analyse past routes. The company that owns these records can ask us to delete them, and we act on that request.
- Messages you sent stay in the conversation you sent them to, so the person you were talking to keeps a readable thread.
- Billing and tax records are kept for as long as the law requires us to keep them.
How long it takes
Our commitments once you send a request:
- We reply within 30 days of receiving it, to the address you gave.
- We complete the deletion within 30 days of you confirming the request is yours.
- If you want the records described above deleted too, that is your company's decision to make. We will tell you who to ask, and we act on the request if your company sends it to us.
Prefer email?
Write to [email protected] from the address your account signs in with, with Account deletion as the subject. The form below does the same thing and gives you a reference number.